Frequently Asked Questions

Twenty-five questions. Honestly answered.

The questions clients have asked me before they hired me, written out so you do not need a discovery call to ask the basics. Five categories. Click any to jump. If you have a question that is not here, send me a brief and I will answer it directly.

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Questions answered on this page
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Honest answer per question
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B2B engagements behind these answers
Working together
Scope & process
Pricing & payment
Confidentiality & rights
Fit & qualification
Working together
Scope & process
Pricing & payment
Confidentiality & rights
Fit & qualification
Working together
Scope & process
Pricing & payment
Confidentiality & rights
Fit & qualification
Category 01 of 05

Working together.

5
Questions about communication and rhythm
Working with me

How the relationship actually runs.

Five questions about communication, tools, availability, and what the first week of an engagement looks like in practice.

After you send a brief and we agree on scope, the first week always opens with a 60-minute kickoff call. We cover your buyer, your offer, your top 3 objections, and what success looks like in concrete terms. By the end of week one I have either a positioning brief or a working outline in your hands, depending on the engagement type. You should never feel the engagement has stalled in week one. If you do, that is a signal something went wrong with intake and we fix it before going further.
Async by default. One scheduled checkpoint per week, plus written updates as work progresses. I do not believe in daily status calls. Most clients hire me to remove a thing from their plate, not add another standing meeting. Where I do insist on synchronous time: kickoff (60 min), midpoint review (30 min on engagements over 4 weeks), and handover (30 to 60 min). Outside those, I am responsive within one business day on email or whatever channel we agree on.
Yours, almost always. If you live in Slack, I join Slack. If your team works out of Notion, drafts arrive in Notion. If your project tracker is Asana, Linear, or Monday, I update tickets there. The only places I push back are when the tool actively makes the work worse: Word docs with tracked changes for collaborative copy, for instance, are slower than Google Docs by an order of magnitude. Your tools, my flexibility. Do not let "we use [X]" be the reason you do not reach out.
I work primarily Pacific Time (Lima, Peru, UTC-5) and overlap fully with US East Coast and partially with Central Europe. I do not work weekends. I do not respond to non-emergency messages outside 9am to 7pm local time. If your project requires 24/7 availability or weekend turnarounds, I am not the right fit and I will tell you that during scoping, not after we have signed. The clients I do my best work for are the ones who respect the boundaries that make sustained quality possible.
Directly with me. On most engagements, I am the only person who touches your work. The exception is the Content Marketing service with Samantha Paredes, where the engagement is structured as a two-person practice from day one. Some buyers expect that hiring a senior practitioner means handoff to a junior team after the first call. That does not happen here. The person who pitched you is the person who writes for you. If that ever needed to change, you would know about it before any work shifted hands.
Category 02 of 05

Scope & process.

6
Questions about how the work runs
How projects run

The mechanics of delivery and revision.

Six questions about timelines, revisions, mid-project changes, and what happens when things go sideways.

Single-asset execution work: 1 to 3 weeks. Multi-asset launches and audits: 4 to 6 weeks. Strategic engagements like Sales Enablement, Web System builds, and Brand Voice Systems: 6 to 8 weeks. Each service page on this site lists its own timeline. If you need it faster than the listed window, ask. I can sometimes accelerate by 1 to 2 weeks for an additional rush fee. I cannot accelerate by 4 weeks. The reason is not workload. It is that good copy needs research and revision time that does not compress past a floor.
Two rounds of revisions are included on every fixed-price engagement. The structure is intentional: round 1 is for substantive feedback ("the argument is wrong" or "this section misses the buyer"), round 2 is for polish ("this word, this sentence, this tone"). Mixing the two is the most common reason engagements drag. I will gently coach you toward this structure during the kickoff so we both get clean revisions. Additional revision rounds beyond the two are billable at an hourly rate disclosed up front, but most engagements close inside the two included rounds.
Yes, but with a written change order. I do not absorb scope creep silently because doing so makes the original commitment less reliable. If you want to add a sales page to a launch engagement that did not include one, I will quote you the addition (priced as if it were a standalone) and we both sign off before I start on it. Most scope additions land in the 30 to 50 percent range of the original engagement. Some are smaller. Almost none are larger, because that is when we are talking about a different engagement entirely.
Drafts as I work, on most engagements. You will see a working brief in week 1, a first draft in the middle, and a polished delivery at the end. This is not a black box engagement. The reason is practical: catching a wrong direction in week 2 saves both of us a rebuild in week 5. The exception is short-form work like single ad headlines or subject lines, where the deliverable is small enough that a single review point makes more sense than fragmenting the feedback across multiple touchpoints.
If you go quiet for over 5 business days mid-engagement, I send a check-in. If you go quiet for 10 business days, the project is paused and I move on to other commitments. Restarting after a long pause requires a fresh check-in to make sure positioning, scope, and stakeholders have not shifted. I do not penalize delays caused by real life. What I do not do is hold a project on standby for months without notice, because that costs me the ability to plan my own calendar. Most clients respect this and the issue rarely comes up.
Three things in order. First, I want to understand what specifically is missing. Vague feedback ("this is not it") is hard to act on; specific feedback ("the headline does not name the buyer") is gold. Second, I will tell you honestly whether I think the issue is with the work or with the brief. Sometimes the brief was wrong, and I will not pretend otherwise. Third, we revise. If after good-faith revisions the work still does not meet the brief we agreed on, I refund the engagement minus completed milestones. This has happened twice in 120+ engagements. Both ended with referrals.
Category 03 of 05

Pricing & payment.

5
Questions about how I charge and get paid
How I charge

Pricing structure, terms, and the unspoken stuff.

Five questions about how I price, when I get paid, and what happens if scope or budget changes mid-engagement.

Project-based for most engagements. Retainer for newsletters, content systems, and ongoing advisory work. I do not bill hourly except for ad-hoc additions to existing engagements (like extra revision rounds beyond the included two). Project pricing protects you from hour-padding and protects me from scope creep. You know exactly what you are paying. I know exactly what I am delivering. Pricing for every service is published on the relevant service page, including ranges where there are tiers. No "request a quote" theater for the standard engagements.
Standard split: 50% on signing the agreement, 50% on final handover. For engagements over $10,000, I will offer a three-milestone split (40% signing, 30% midpoint, 30% handover) on request. Retainers are billed monthly in advance. I accept bank transfer (US ACH or international wire), Wise, Stripe, and PayPal for smaller invoices. I do not accept "net 60" or "net 90" terms. If your AP department insists on those, I am not the right fit. The pricing on this site assumes prompt payment.
For engagements over $10,000, yes. The structure is the three-milestone split mentioned above (40 / 30 / 30 across signing, midpoint, handover). For engagements over $20,000, I will sometimes accept a four-milestone split tied to specific deliverables. I do not offer "pay after results" or contingency-based pricing. The reason is simple: copywriting performance depends on dozens of variables I do not control (your design, your traffic mix, your offer maturity, your sales team). If you want a contingency partner, hire a performance agency. If you want a senior copywriter, hire on milestones.
If after two good-faith revision rounds the work fundamentally does not meet the brief we agreed on, I refund the engagement minus the cost of completed milestones (typically the kickoff, brief, and any drafts already delivered). I do not refund engagements where the buyer changed direction mid-project, missed input deadlines, or withheld required information. Refunds for "I changed my mind" do not happen on signed engagements. That is what the kickoff call is for: aligning on scope before money moves. In practice, refund situations are vanishingly rare, but the policy exists for the cases where they happen.
Only if scope changes, and only with a written change order. The signed quote is the price. I do not "discover hidden complexity" two weeks in and ask for more money. If I underestimated the work, that is on me, and I absorb it. What does change pricing: you adding a new asset, expanding the buyer profile, requesting an additional revision round beyond the included two, or pushing the timeline in a way that requires me to rebook other commitments. All of those are billable additions, all of them are quoted in writing, and none of them happen without your sign-off first.
Category 04 of 05

Confidentiality & rights.

4
Questions about NDAs and ownership
Legal & ownership

Who owns what. What stays private.

Four questions about NDAs, intellectual property, references, and public attribution.

Yes to both. About 60% of my engagements run under NDA. I have my own standard NDA template if you do not have one. I will review yours if you do, with the caveat that I will not sign NDAs that include perpetual non-compete clauses, ownership of my pre-existing methodology, or restrictions on me working with companies in your "broad industry." Those clauses are non-starters because they are unenforceable in most jurisdictions and signal a misunderstanding of what a freelance engagement is. Mutual NDAs are preferred and standard. If you want strict confidentiality, I will absolutely deliver it.
You own the deliverables. Full transfer of copyright on final payment, in writing, no fine print. What I retain is the right to reference the engagement in anonymized form (your industry, sector, and outcomes) in future portfolio work and case studies, unless your NDA explicitly forbids that. I do not retain the right to reuse your specific copy elsewhere, ever. The methodology I bring (frameworks, prompts, voice systems, my own templates) stays mine. The output you paid for is yours. This is the standard arrangement and I will not negotiate buyer-favorable IP terms past what is already buyer-favorable.
For engagements over $5,000, yes. I will connect you with 1 or 2 past clients in similar engagement types after our first call, with their permission. I do not share references upfront, before either of us has decided we are interested in working together, because I will not waste my past clients' time on speculative conversations. For smaller engagements, I rely on the public proof on this site (portfolio, case studies, Upwork Top Rated Plus standing) rather than burdening past clients with reference calls. My Upwork profile lists 100+ verified reviews if you want third-party proof of consistency.
Only with your explicit permission. My default is to anonymize all client work in portfolio displays ("Series A SaaS · RevOps platform · USA") rather than naming companies. If you want to be publicly named (because the engagement was genuinely strong and you want to refer business my way), I will happily add your name and logo to my portfolio with your written approval. The reverse default, listing names without asking, is the wrong default for senior B2B work, and most clients prefer the anonymized treatment because it avoids the awkward "the freelancer who wrote our hero copy" conversation with their board.
Category 05 of 05

Fit & qualification.

5
Questions about who I work with and who I do not
Fit

Who I work with. And who I do not.

Five questions about ICP, white-label arrangements, edge cases, and when to look elsewhere. The most important section on this page.

B2B software, B2B services, and consulting firms with annual revenue between $1M and $50M. Most are post-product-market-fit and pre-IPO. The buyer is usually a marketing lead, founder, or VP of Sales. The engagement is funded out of operational budget, not "let us see if it works" pocket money. The throughline is that the buyer has a real revenue problem to solve and the maturity to know that copywriting is one of several moves they need to make. First-time founders selling their first product can also be a great fit if they bring sufficient clarity on positioning, even if revenue is still small.
A short, honest list. I do not work with: companies whose product I find ethically questionable (predatory finance, manipulative weight-loss, anti-vaccine content, gambling targeting addictive populations); clients who treat freelancers as expendable or interchangeable; "trial assignment" arrangements where I write spec work for free in hopes of being chosen; teams that have hired and fired three copywriters in the last year (the pattern usually points at the brief, not the writers); founders who want me to "just write something and we will figure out positioning later." If any of those describe your situation, look elsewhere. If none of them do, send a brief.
Yes, on three conditions. First, I am paid the same rates I quote direct clients (no agency-margin discounts; agencies mark up my work to their clients, not down). Second, I work directly with the agency's strategist or account lead, never through a multi-layer briefing chain. Third, the engagement is meaningful (over $5,000), because smaller engagements do not justify the additional coordination overhead. I do not do unbranded production-line copywriting at $50 per piece, regardless of how it is framed. About 15% of my engagements are white-label. The good agency partnerships are some of my best ongoing relationships.
Rarely, and never at a discount to my standard project rate. "Polish my AI draft" almost always takes longer than writing from scratch, because I have to first reverse-engineer what the AI did wrong, then unravel it, then write the version that should have been written in the first place. If you have an AI draft and you genuinely just need a light pass, I will do it at hourly rate, but I will warn you that the "light pass" usually grows. The better engagement is to brief me from scratch and use the AI draft as a reference for what you do not want. The AI Content System service is the right home for this if you have ongoing AI workflow needs.
No, but I will help you scope down. If your budget is $800 and the engagement you described costs $3,000, I will tell you which $800 piece of that engagement to pursue first, and which to defer. Discounting is the wrong move for both of us: it sets a precedent that your work matters less, and it means I am inclined to deliver less attention than the work deserves. Scoping down is honest. We work on what your budget actually covers, do it well, and revisit the full engagement when you have the budget for it. Some of my best long-term relationships started with $1,200 single-asset projects.
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